Frequently Asked Questions

How quickly do orders ship? 

Orders ship within 1-3 days from our office in N.Y.C via UPS or the post office.

Where are the products made?

All products are made in the U.S.A.

Do you have a store? 

We do not have a store front. Our products are sold in select stores and spas throughout the U.S.A. and on our website.

If I have a question, is there someone I can call? 

Yes, call Jessica at 214.499.1051 or email jessica@essenceofvali.com.

Are the products safe for elderly people and children?

Yes, with supervision our products are very effective for all ages.

Can I use the products if I am pregnant?

Do not our products in the first trimester. Do NOT use Relief or Balance blends at any time during pregnancy.

What is the shelf life for Essence of Vali products?

The shelf life for our products is 2 years.

Can a product be returned for a refund or exchange?

No refunds are given. We can exchange within 10 days with a Return Authorization number. Simply call or e-mail to obtain a RA number and further instructions.